How do I return an item/items?

Updated

Before proceeding with a return we would like to inform you about the following information. We offer a return label to customers ordering from the following countries below. Please note that if your country is not mentioned that we do not offer a return label and that you have to stand for the return label and costs yourself. 

These are the countries we offer a return label to: Belgium, Denmark, Luxembourg, Poland, Czech Republic, Italy, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania, Cyprus. 


Please follow this Step-by-Step: 

To register your return go to this 

https://www.aimn.eu/pages/register-return

1. Use your order number and email to log in to your order.

2. Register the item or items you are sending back/ exchanging size in the same process so that everything is registered at the same time.

3. Make sure that your aim'ns are returned in a good, unused condition without stains or defects and with their labels on. Please note that a used item will not be fully refunded.

4. Preferably reuse all packaging we sent your order with and we are kind to the environment.

5. Go to your DHL package -service point if you use our label. Always save receipt for the return.

Note that the return cost is 5€. 

Once you have followed all of these steps it can take up to two weeks to process your return. Once your return is processed you will receive a email-confirmation about this. Please note that we do not refund you the shipping fee that was included in your order. 

Important information for countries that were not mentioned above: 

For customers that won't be offered a return label, please send your package to: 

Aim Apparel AB

Teknikvägen 60-62

30575 Getinge

SWEDEN

If you have any questions about your return please contact us at hello@aimn.com

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