How do I return an item/items?
Before proceeding with a return we would like to inform you about the following information. We offer a return label to customers ordering from the following countries below. Please note that if your country is not mentioned that we do not offer a return label and that you have to stand for the return label and costs yourself.
These are the countries we offer a return label to: Belgium, Denmark, Luxembourg, Poland, Czech Republic, Italy, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania, Cyprus.
Please follow this Step-by-Step:
To register your return go to this
https://www.aimn.eu/pages/register-return
1. Use your order number and email to log in to your order.
2. Register the item or items you are sending back/ exchanging size in the same process so that everything is registered at the same time.
3. Make sure that your aim'ns are returned in a good, unused condition without stains or defects and with their labels on. Please note that a used item will not be fully refunded.
4. Preferably reuse all packaging we sent your order with and we are kind to the environment.
5. Go to your DHL package -service point if you use our label. Always save receipt for the return.
Note that the return cost is 5€.
Once you have followed all of these steps it can take up to two weeks to process your return. Once your return is processed you will receive a email-confirmation about this. Please note that we do not refund you the shipping fee that was included in your order.
Important information for countries that were not mentioned above:
For customers that won't be offered a return label, please send your package to:
Aim Apparel AB
Teknikvägen 60-62
30575 Getinge
SWEDEN
If you have any questions about your return please contact us at hello@aimn.com